Privacy & Security

X555 Privacy Policy — Your Data Is Safe With Us

This Privacy Policy explains in detail how your personal data is collected, used, and protected on the x555 platform.

Last updated: 1 January 2026

Why is your data safe at x555?

We take your privacy seriously. See the key aspects of our data protection practices below.

Encrypted Connection

Every transaction and login is secured with SSL/TLS encryption, making it impossible for any third party to access your data.

Secure Data Storage

Your personal data is stored on encrypted servers. Only authorized personnel can access it, and only when required for their work.

Never Sold to Third Parties

X555 never sells your personal data to any third party. Our Privacy Policy is completely clear on this.

Limited Data Collection

We only collect information that is strictly necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.

GDPR Compliant

X555's privacy policy is built to international standards. You have full control over your data.

Marketing Preferences

You can opt out of promotional messages at any time. No marketing communications will be sent without your consent.

Subject Description
Document NamePrivacy Policy
Applicable platformsX555.wine (Web & Mobile App)
Data ControllerX555 Operations Limited
Effective Date1 January 2026
Applicable lawInternational Data Protection Standards
Contact Support@x555.wine
1

Introduction & Applicability

X555 (x555.wine) is an online gaming and lottery platform operated for players in Bangladesh. This Privacy Policy explains what personal data we collect, how we use it, and how we keep it secure.

By using x555's services through the website, mobile application, or any other digital channel, you are agreeing to this privacy policy. This policy is an integral part of our terms and conditions.

Important: This Privacy Policy applies solely to the x555 platform. We are not responsible for the privacy practices of any third-party websites or services.
2

What data we collect

X555 only collects data that is necessary to provide our services. We never ask for unnecessary or excessive information. Below is a breakdown of the types of data we collect.

Identity Information

  • Full Name (as per National ID or Passport)
  • Date of birth (for age verification purposes)
  • Gender (optional)
  • National ID number or passport number (for KYC verification)

Contact information

  • Mobile phone number
  • Email Address
  • Current Address (District & Division)

Financial Information

  • Mobile banking number (bKash, Nagad, Rocket)
  • Bank account details (if applicable)
  • Transaction History (Deposits & Withdrawals)

Usage data

  • Gaming history and betting records
  • Login Time & IP Address
  • Device Information (Model, Operating System, Browser)
  • Time spent on the platform and page visit data
Please Note: We do not store your full bank card number or CVV. All payment processing is handled securely through a third-party gateway.
3

How We Collect Information

X555 collects data through various methods, all of which are transparent and secure. When you register on our platform or use our services, data is collected in a number of ways.

Direct Collection

  • When Completing the Registration Form
  • When you upload documents during KYC verification
  • When you contact the support team
  • When you complete a survey or feedback form

Automatic collection

  • Through cookies and tracking technologies during your use of the platform
  • Via login logs and session data
  • Via In-App Analytics Tools

Collection from Third Parties

  • Transaction confirmation details from the payment gateway
  • KYC confirmation from identity verification service provider
  • Risk assessment data via fraud prevention services
4

Purpose of data use

X555 uses your information only for specific, legitimate purposes. Our privacy policy ensures your data will never be used for anything unauthorised.

  • Account Management: To handle registration, login, and account security.
  • Service Delivery: To operate gaming, betting, and lottery services properly.
  • Payment Processing: To process deposits and withdrawals securely.
  • KYC Verification: To verify age and identity and maintain platform security.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Support: To resolve your queries and complaints promptly.
  • Responsible Gaming: To identify signs of excessive gaming and provide timely support.
  • Legal Obligations: To meet regulatory authority requirements.
  • Platform Improvement: To analyze user experience and improve our services.
  • Promotional communications: To send you offers and updates only with your consent.
Our commitment: x555 never sells or rents your personal data for profit. Protecting your privacy is our ethical responsibility.
5

Data sharing policy

X555 shares information with third parties only in very limited circumstances and with full transparency. We never pass your data to others without your permission — except where required by law.

Who we share data with

  • Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
  • Identity verification services: With authorized verification agencies to complete the KYC process.
  • Technology Partners: With cloud and hosting providers essential to operating the platform.
  • Legal Authorities: Upon a court order or a lawful request from a regulatory authority.

Who We Never Share Your Data With

  • Advertisers or Marketing Agencies
  • Data brokers or data resellers
  • Competing Gaming Platforms
  • People in your personal life (family, friends)
Third-Party Agreements: All third parties we work with are bound by strict confidentiality agreements and are prohibited from using your information for their own purposes.
6

Cookie policy

X555 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help our platform recognize you.

Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Login sessions, security, platform performance Until end of session
Functional Cookies Remembering Language Preferences & Interface Settings 30 Days
Analytics cookies Analysis of platform usage statistics 1 Year
Security Cookies Fraud detection and account protection 90 Days

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7

Data Retention Period

X555 deletes or anonymises your data once it has served its specified purpose. We never retain information longer than necessary.

  • Active account details: Retained for as long as your account remains active.
  • Transaction Records: Up to 7 years, as required by legal obligations.
  • KYC Documents: Up to 5 years after account closure.
  • Log files: Automatically deleted after 90 days.
  • Customer support conversations: 2 years after last contact.
  • Closed Account Data: Deleted after all legal obligations have been fulfilled.
8

Your rights

Under x555's Privacy Policy, you have full rights over your own data. We always respect and uphold those rights.

Right to access data

You can request a copy of all data we hold about you at any time.

Right to Correct Your Information

If any of your information is incorrect, you can request that it be updated.

Right to Erasure

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

Right to Object to Processing

You can object to your data being used for specific purposes.

Right to data portability

You can export your data in a structured format and use it elsewhere.

Right to withdraw consent

You may withdraw your consent to marketing or optional data use at any time.

To exercise your rights: Email us at support@x555.wine. We'll respond to your request within 30 days.
9

Security Measures

X555 uses industry-standard security technology to protect your data. Our security team is active around the clock.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
  • Firewall Protection: Advanced firewalls block unauthorized access.
  • Regular Security Audits: Our systems are regularly audited by independent third-party experts.
  • Encrypted Database: Stored data is always kept in an encrypted state.
  • Access Controls: Only authorized personnel can access specific data.
In the event of a data breach: In the event of a security breach, x555 will notify affected users by email within 72 hours and take all necessary protective measures.
10

Children's Privacy

X555 is strictly an adults-only platform. We do not knowingly collect any data from anyone under the age of 18.

  • Age verification is mandatory at the point of registration.
  • Age verification is carried out as part of the KYC process.
  • If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
  • If a parent believes their child has registered, please contact support@x555.wine immediately.
11

Policy Changes & Updates

X555 reserves the right to update this Privacy Policy as needed. We will notify you in advance of any significant changes.

  • For major changes, you will be notified by email at least 7 days before they take effect.
  • The date of the latest update will always be displayed at the top of this page.
  • Continued use of the platform after any changes will be considered your acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.
Previous versions: Previous versions of this Privacy Policy are available on request at support@x555.wine.
12

Contact and complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We're always happy to help.

  • Email: support@x555.wine
  • Live Chat: Click the chat icon in the bottom right corner of the platform.
  • Support Hours: 7 days a week, 24 hours a day.
  • Response Time: Within a maximum of 30 days for data-related requests.
Complaints Process: Submit your complaint to our support team first. If you are not satisfied with the resolution, you may escalate the matter to the relevant regulatory authority.

Your privacy is safe — join now!

Your information is completely secure at x555. Register on a trusted platform and enjoy the best gaming experience.

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